What does this “million” mean?
When you hear the word “million”, you may think about other things, but the topic today we are talking about is something quite significant “million on Poruwa.lk”.
For the past four years, we’ve steadily built trust, preserved privacy, and matched compatible souls using cutting-edge technology. And today we are proud to announce that we have over 1 million successful matches! Because that’s not only our achievement – it’s also a reflection on every single one of you who trusted our platform to help you connect a soulmate with a match. You are a part of our story, and we look forward to celebrating with you.
We thought this would be a perfect occasion to share this moment with Ishara Lakitha, Brand Manager, Poruwa.lk who has been a pivotal figure behind our development.
A Conversation with Ishara Lakitha, Brand Head of Poruwa.lk
Can you introduce yourself?
I am Ishara Lakitha, 27 years old and presently Brand Head Poruwa.lk and the Head of the customer support team at Poruwa.lk I have been working with Poruwa.lk for almost 4 years.
How does it feel to reach one million successful matches?
It’s an awesome achievement for all of us. We feel like our mission has always been to provide a secure and reliable way of finding the right partner for life. By reaching one million matches we know we’ve helped a million people find the right relationship-and that’s a lot of people, for sure.
How do you satisfy your customers? Any memorable moments?
We at Poruwa.lk provide our users with a personalized and complete experience. We care about your privacy. We offer verified profiles. We provide customer service with professional expertise in their sphere. That’s why we update our features regularly as their needs change.
One memorable interaction for me was when one of our customers called us and told me that her daughter was so happy because, through our platform, she had found her dream boy. The feeling she had was the reason for why we do what we do, each customer is important to us.
In your view, what features helped Poruwa.lk reach this milestone?
All of that aside, we stand out by following the highest principles of privacy and security in our application. We have verified profiles, identity checks, and controlled visibility (that means not all profiles are publicly accessible).
Our Customer Support team also plays a huge role, offering advice and helping people make genuine connections. And because we’re a Sri Lankan platform, everything we do reflects our local traditions and values – which many of our users are very grateful for.
What obstacles did you come across going from one million matches?
At the inception our biggest challenge was building trust: people were skeptical about online matrimonial services and preferred traditional matchmaking.
To address this we introduced many good privacy features and ID verification along with our virtual agent service that allowed users (or their parents) to register easily. That greatly increased confidence in our platform and helped us to grow very fast in word of mouth.
How do you ensure privacy, security, and trust?
It is the basis of our service security, we use strong encryption techniques, concrete data protection rules and perform manual profiling to make sure that everything remains safe.
Our ID verification system has drastically reduced fake accounts and ensured that genuine users can connect confidently. Moreover,users have full control over their profiles-they decide what’s visible and to whom.
What can you say about the team behind Poruwa.lk’s success?
Our people are our greatest strength. From developers to marketers to support staff. Every person at our company works towards the same goal of helping people find meaningful connections. They go above and beyond – whether it’s answering a customer query on their working hours or helping someone through an emotional situation – and that’s what makes us so successful.
What’s next for Poruwa.lk after reaching this milestone?
This is only the beginning. Our strategy is to go global, mainly to serve Sri Lankan groups that live abroad.
We’re also working on upgrading our mobile app and are planning to offer personalized matchmaking services (with high-end features) but our ambition will always be the same: to provide a safe, private, and culturally diverse place to meet life partners.
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